Privacy Policy

Our privacy policy is simple: We respect your privacy and will never sell or knowingly distribute any of your private information that is shared with Ashley River Lumber or arlumber.com

We’re in the business of lumber and wood products, not information. We don’t sell our lists or share them with anyone. We won’t bombard you with unwanted emails, phone calls, or snail mail. We will only contact you at your request, or as needed to complete an order.

What information we collect and how it is used.

Contact Page

We ask you for your first name, last name, email address, and comment. None of the information on this page is required, but if you would like a response from us, we will need your email address. If you enter your email address, we will use it only to respond to you.

Quote Request

We ask for personal information (your first name, last name, and email address) for contact purposes only. All of this information is required. Your email address is required for correspondence and your full name is required so order and account recognition is easy to obtain.

Placing an Order

Currently we do not accept or process online orders but we plan to in the future.

In order to ship an order, we require at minimum, billing information, who to ship the order to, and a way to contact someone in case of a problem with payment, if there is a problem filling your order, or if something happens during shipping.. If you are a registered member, logging in when placing your order will also tell us the order was placed by you. You can log in at any time to check the status of your order. We will also have your email address in case we need it.

If you do not log in, the order is considered to have been placed by a guest. You won’t be able to check on the status of your order unless you contact us. For someone to contact in case of a problem, we ask for your email address.

The information you give us when placing an order will be used only in completing that order.

How and when we’ll contact you.

In addition to the above, registered members will have the option of opting into receiving email or text messages from us when 1) there is a sale, 2) new product is added, 3) a new charity is added, 4) a new show is scheduled, and/or 5) new features are added to the website. You will only receive the notifications you’ve asked to receive.

Legal Issues

We don’t anticipate the problems described in this section. We hope that all our visitors come to our site either to explore our product selection, to receive a lumber quote, or to learn something about wood and it’s uses. When our customers place an order, we aren’t expecting any problems, except perhaps for the occasional honest mistake. But we do need to be aware of the problems that can occur and to have policies in place to deal with them just in case.

This website was written and is maintained with security in mind, but no system is hack-proof. In the unlikely event, our website is attacked, if your information is compromised in any way, we will inform you of the problem as soon as we’re aware of it. Note: We do not store your credit card information!

Ashley River Lumber will comply with any valid law enforcement or court order we receive. This may include providing law enforcement, a court or other legal entity with information you’ve given us. For your protection and ours, we collect your IP address on most of our forms. In the case of fraud, an attack on our website, or other illegal action was taken against Ashley River Lumber, we will similarly provide any information we have that is relevant to the case, including IP addresses. Sadly, we live in a world of identity theft, cyber-attacks, scams, and maliciousness seemingly for its own sake. We take these steps to protect you, our customers and ourselves.

By giving us your information, you give us permission to contact you, if necessary, as described above.

 

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